Local Authority Designated Officer (LADO)

The county Local Authority Designated Officer (LADO) service deals with allegations against staff who work with children either in education or the wider children's workforce.

View short video explaining the county LADO service.

If you need to speak to the LADO Service regarding an allegation against a member of staff please contact the LADO Service or complete the a referral form. Your details will be taken and passed to the LADO on duty. The same LADO will support you through the process until the matter has been resolved.

View referral form for professionals (DOCX, 83.3 KB)

View referral form for parents and carers (DOCX, 67.6 KB)

Contact details

Telephone:03000 41 08 88

Email: kentchildrenslado@kent.gov.uk

If a call is urgent i.e a child is in immediate danger and requires safeguarding, call 03000 41 11 11.

If a call is urgent and outside of office hours call 03000 41 91 91.

Feedback form

The LADO feedback form is for practitioners and parents/carers who use the LADO Service and wish to provide feedback.

View feedback form (DOCX, 68.1 KB)

Local and national guidance

KCC managing allegations against staff practice guidance

This guidance should be used in respect of all cases in connection with the person who works with children in either a paid or unpaid (volunteer) capacity where it is alleged that a person has:

  • behaved in a way that has harmed a child, or may have harmed a child
  • possibly committed a criminal offence against or related to a child
  • behaved towards a child or children in a way that indicates he or she may pose a risk of harm to children
  • behaved in a way that indicates they may not be suitable to with children (includes transfer of risk, risk by association).

View managing allegations against staff practice guidance (PDF, 307.7 KB)

Managing allegations against staff in education settings procedures

The Safer Recruitment Consortium have produced these procedures which are intended for education settings only. Each section provides general guidance about a particular aspect of work, and specific guidance about which behaviours should be avoided and which are recommended.

View managing allegations against staff in education settings procedures (DOCX, 143.7 KB)

KCC guidance for investigation reports for all settings

The LADO service have produced this guidance to help professionals complete investigation reports.

View guidance for investigation reports (PDF, 164.1 KB)

County LADO Service (CLS) escalation guidance

The escalation guidance helps clarify the process of raising concerns that have arisen through practice issues and decisions linked to allegation management. It clarifies boundaries and channels of decision-making around escalating concerns with the children's workforce to resolve matters quickly and where appropriate reflect on lessons learnt. The guidance should be read in conjunction with the KSCMP resolving professional disagreements  and the escalation of professional concerns procedure.

View escalation guidance (PDF, 120.7 KB)

Annual Report

Each year the LADO service publish an annual report providing detail of allegation and LADO activity notified within Kent. The reports are written to provide us and partner agencies on the number, nature, investigation processes, and outcomes of allegations. They will also seek to identify trends and issues affecting the Kent children's workforce relating to the management of such allegations as well as matters pertinent to inter-agency working arrangements.

View 2015-2016 annual report (PDF, 590.0 KB)

View 2016-2017 annual report (PDF, 550.9 KB)

View 2017-2018 annual report (PDF, 758.0 KB)

View 2018-2019 annual report (PDF, 537.4 KB)

View 2019-2020 annual report (PDF, 579.8 KB)


The LADO service have produced a number of  leaflets providing information about the service and how allegations are managed.

View managing allegations of abuse against staff and volunteers leaflet (DOCX, 122.1 KB)

View position of trust meetings leaflet (DOCX, 118.6 KB)

View allegations against those who work or volunteer with children leaflet (DOCX, 126.4 KB)

View  do's and don'ts leaflet (DOCX, 121.1 KB)